The Edmond Sun

December 10, 2013

City alerts public to repeat utility scam

Mark Schlachtenhaufen
The Edmond Sun

EDMOND — City administrators and public safety officials are jointly warning residents of a scam that has surfaced once again in our area.

Edmond Police Department spokeswoman Jenny Monroe said a few months ago OG&E warned customers of a phone scam in which a customer is called by a person falsely representing themselves as an OG&E employee.

Monroe said the caller says if the customer doesn’t make a payment on their delinquent account in the next 45 minutes to an hour their utility services will be suspended. Monroe said the caller requests credit card information or that they purchase a money card and provide that account information.

On Monday, four businesses contacted the Edmond Police Department to say they had received these calls, Monroe said.

“The City of Edmond maintains its own electric services through Edmond Electric and these customers knew something was wrong upon receiving these calls,” Monroe said. “Our utilities customer service department has received many calls from residents of Edmond who are being contacted by the scam artists as well.”

Monroe said if you receive a call from someone who says your utility service will be shut off without immediate payment, we recommend you request a return phone number to call back. Then call the City of Edmond utility customer service at 359-4541 to verify the accuracy of the information.

City procedures are to make an outbound call utilizing an automated system concerning all of our customer’s delinquent utility accounts, Monroe said. No live interaction calls occur, she said. | 341-2121, ext. 108