The Edmond Sun
Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power 2014 Retail Banking Satisfaction Study. This is the sixth year that Arvest has been recognized with a J.D. Power award and the 10th overall regional award during this time.
The 2014 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States. Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012, 2013, 2014), Southeast (2009) and South Central (2010, 2012, 2013, 2014) regions.
“To once again be recognized by our customers for outstanding customer service is a tremendous honor,” said Ron Witherspoon, president of Arvest Bank, Oklahoma City metro. “Our associates work diligently to deliver exceptional customer service and I am proud of their hard work in caring for our customers. We are truly thankful to our customers for this recognition and for trusting us to help them with their financial needs.”
In the Southwest Region, Arvest received the highest score in five factors: fees, product offerings, facility, account information and channel activities. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Arvest Bank operates more than 260 bank branches in Arkansas, Oklahoma, Missouri and Kansas through a network of 16 locally managed banks, each with its own board and management team. These locations service customers in more than 100 communities with 12-hour weekday banking at most locations.